Terms of Use

An agreement between you and Gadder AS is formed when you create an account, order a service, or otherwise clearly begin using the service. If you use the service on behalf of a business, you confirm that you have authority to bind that business.

The Norwegian Act relating to the Provision of Digital Services to Consumers (digitalytelsesloven) also applies to a free digital service when personal data is agreed as consideration, subject to the exceptions in that Act. Gadder does not require consent to optional analytics or marketing as a condition of free core features. Where the Act applies, you retain all mandatory consumer rights.

If there is a conflict, an individually negotiated agreement and the information presented during ordering take precedence over these general terms.

Privat provides homeowners with digital energy and building analyses, recommendations, upgrade plans, and the option to request proposals. Proff provides professional users with modeling and energy calculation tools. Available features depend on the product, subscription, and agreement.

For an ongoing service, Gadder may make changes to correct security issues, comply with new legal or regulatory requirements, accommodate documented changes involving necessary third-party providers, or continue developing features without reducing the agreed core service. A change must be permitted by the agreement, provided at no additional cost, and communicated clearly.

If a change has a material adverse effect on an ongoing consumer service, we will provide reasonable advance notice on a durable medium. The notice will describe the change and the statutory right to terminate the contract within the applicable deadline, or the option to retain the service unchanged if we offer that option.

You must provide accurate, current information, protect your login credentials, and promptly notify us of suspected misuse. Your account is personal unless a business agreement expressly permits shared access or shared users.

You retain ownership of the information, drawings, documents, and other content you submit. You grant Gadder a limited right to store, process, copy, and display that content to the extent necessary to provide, secure, and support the service.

You are responsible for ensuring that you have the right to upload and use the content. When you share a plan or project, you are responsible for selecting the recipients.

Results are based on information you provide, public and commercial data sources, simplifications, and technical models. Actual energy use, costs, savings, grants, financing, and feasibility may differ.

The results provide decision support and do not replace any required inspection, design work, energy rating, approval, or professional review. You and the relevant professional must verify the underlying information before making an investment or carrying out work.

Gadder may facilitate contact with energy advisors, suppliers, and banks. Unless expressly stated otherwise, each third party is responsible for its own proposal, credit assessment, inspection, contract, and delivery. You are free to decline any proposal.

Third-party links, maps, registers, and data may be subject to separate terms and varying availability.

Gadder and our licensors own the service, software, design, models, trademarks, and other material other than your content. You receive a limited, nonexclusive, nontransferable right to use the service while the agreement remains in effect.

The price, payment interval, duration, and included features are shown before ordering or in the proposal provided to the business. Consumer purchases are also governed by the Terms of Sale. Business customers are invoiced under their written agreement.

We work to maintain secure and reliable operations, but the service may be unavailable because of maintenance, errors, or circumstances beyond our control. We correct errors in accordance with the agreement and applicable law.

Nothing in these terms limits liability or rights that cannot lawfully be limited. Liability to business customers may be governed in more detail by the customer agreement.

You may terminate the service according to the terms presented when you ordered. We may temporarily restrict or suspend access in the event of a material breach, security risk, unlawful use, or nonpayment. Where practical and appropriate, we will first provide notice and an opportunity to remedy the issue.

Personal data is deleted in accordance with the Privacy Policy and applicable legal retention requirements.

These terms are governed by Norwegian law. The parties should first attempt to resolve disagreements through dialogue. Consumers may request mediation from the Norwegian Consumer Authority and may be entitled to further review by the Consumer Disputes Commission.

We may correct language errors and update contact details without changing your rights. Changes to an ongoing digital service may be made only for the specific reasons and under the notice rules in Section 2. A material adverse change gives consumers the rights provided by Sections 41 and 42 of the Norwegian Act relating to the Provision of Digital Services to Consumers (digitalytelsesloven).